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Wedding FAQ

Do you work with a second photographer?
Yes!

Do you edit all of our photographs?
Yes, I do! Every image that you receive has been edited one at a time.

Where do you live and how far will you travel?
I live in Riviera, Pretoria.  Weddings in Gauteng have a travelling fee of R5 per km (to destination only).  I am also very comfortable travelling for weddings. Travel is billed very simply - if airfare and hotel and rental car are needed, all you are responsible for is a direct reimbursement for the charges. 

Have you shot at my venue before?
We have shot at loads of venues, so there is a good chance that we have. However, if we have not, we will get to the venue early on the day of and be sure to perform a thorough walk-through to scout out the best photography locations. We also do extensive online research prior to your big day!

My venue is very dark. How does your studio handle these situations and can I see samples?
We have shot in the darkest of dark chapels and reception halls so no need to worry! If the situation allows, we will set up additional lighting to ensure we get focused pictures. Some chapels do not allow for flash photography however.

Do you also provide video services?
I am a photographer, and do not provide video services.

Can some of our photos be delivered in both black & white and colour?
They most definitely can!  

How long does it take before we receive our products and photographs?
Online galleries are posted within 10 (ten) weeks of the wedding date, and this is when your digital files are released as well. If you have printed proofs in your collection, they are available three weeks after your gallery goes live. Upon final approval of album designs, most albums are ready for delivery within 4 - 6 weeks. 

Are our digital files watermarked?
They are not.  The high resolution files do not bear any watermarks. I do however ask that you use the low resolution watermarked files for Facebook, Instagram and other social media.

Do we get the copyright of the images?
Many photographers include a "copyright release" in their contracts, which generally just means the same as a release to have your images printed by yourself, or any lab you choose.  That's not the same as obtaining copyright!  Copyright simply means that I am the creator of the images, and I "own" the copyright.  Selling or obtaining "the copyright" is not possible, but you will have the ability to print and share your images as much as you'd like!

Do we receive the raw, unedited files?
The raw, unedited files aren't available for viewing or purchase. This is very much like asking your caterer to give you the leftover ingredients used to make your dinner! The images selected for editing and final delivery reflect my very high standards and everything else isn't archived in the studio. Please rest assured that any images not delivered truly were not meant to be part of any collection!  We do not cull to meet a certain number of delivered images, so every viable image is edited carefully and delivered.

Can we see the outtakes and all of the images that didn't make the "final cut"?
The images delivered to you are very loosely edited, taking out only eyes-closed, flash-didn't-fire, person-walked-in-front-of-the-lens true outtakes. If there are a handful of images of you together with your mom laughing, for example, I'm going to include everything that isn't an absolute duplicate and so forth. The images not selected aren't archived and therefore aren't available. 

What will my album look like once it's completed?
With the fresh, modern books I design, the images are printed directly onto the pages, much like in a coffee table book you'd buy at the bookstore. I try to keep the designs clean and class

What is this "online gallery" you talk of?
The online gallery is a private, password protected website where all of your wedding photographs will be placed online for you and your family and friends to view. All you have to do is provide the password to anyone who you want to be able to view the images. It's also the way we deliver your wedding day digital files.  You'll have a download option with a PIN, and can begin downloading the second you receive the gallery!

Do you offer engagement sessions?
Yes, I do! I love engagement sessions and offer them for free with any one of my wedding packages! Please take note that most engagement sessions have to be done Tuesday-Thursday because of a heavy wedding schedule, but there's occasionally Friday, Saturday and Sunday availability. Sessions are photographed either in the Pretoria area. I'm available to travel elsewhere for your engagement session (and would love to!); certain travel rates may apply to areas outside my usual geographic location. The sessions are generally shot at 4pm during the winter months, and 5pm in the summer months. If you have any questions about your engagement session, please don't hesitate to contact me!

How would you describe your style of photography?
I cover weddings in a very journalistic style. I'm very hands-off and unobtrusive in my coverage of the day; I do believe that there is a time and place for gorgeous, casually posed images of the bride and groom together. So while I won't stop you and make you pose while cutting the cake, I'd like about an hour (or more!) alone with you both (if possible) sometime during the day to create some images of you without your wedding party or guests looking on. I also believe strongly in preserving all of the details of the wedding; from your cake to your shoes, so my work is very flush with detail images. My images of the guests at the wedding are almost 100% journalistic and I won't stop entire tables at the reception and make them pose for "table shots." I prefer instead to capture them laughing, smiling, dancing, drinking, and having a great time. 

Do you take posed family photos?
Absolutely. I strongly believe in those family images, as they're records of your entire family at an important time in their history together.

Can we provide you with a "shot list" or "must take pictures"?
I don’t mind at all. But please understand that I can’t always guarantee that every shot on your list will be taken.

How long have you been in business?
I've been in business since 2007 and I remember every single wedding I've shot. I am always deeply honored when I'm asked to document a wedding, and I take that responsibility very seriously.

Can you hold a date for me?
I'm so sorry, but I can't hold the date or pencil you in. To be fair to everyone I can't "hold" a date without a deposit and a signed contract. I accept bookings on a first come/first served basis. 

What is your payment schedule?
Option 1: Full payment made within 1 week of booking (see your invoice date).
Option 2: Payment done in 2 equal installments. First installment been due within 1 week of booking and the second installment is due 30 days before the date of the wedding. .
Option 3: 3, 6, 9 or 12 Equal monthly installments + 25% upfront booking fee deposit made within one week of booking your wedding with Pixie’s Photography. Last installment is due 30 days before the date of your wedding.

Can we pay you part of the amount after the wedding?
I do require full payment before the event.  If you have any concerns about the payment schedule, I'd love to chat with you about them!

I have downtime between events on my wedding day. Will I be charged for that downtime?
For a variety of reasons, we have to charge for the time in between events. The fact is, we're never truly resting during the day, whether we're backing up images, setting up for the second venue, travelling to the second location, taking venue shots, or making up for lost photo time because of unforeseen wedding day delays. In many cases, we use that “downtime” to take you and your significant other out for a photo session or more family portraits.

If I need to cancel my wedding, is the deposit refundable?
The deposit fee is non-refundable. The deposit guarantees that I'll hold the date exclusively for you and once you've signed the contract I do turn down all other weddings for that date. 
Cancellation refunds as follows:
50% of your invoice is non refundable under any circumstances. Additionally the following cancellation fees apply.Percentages are based on the full invoice amount:
12 Weeks before your wedding - 50% of your invoice refunded
8 Weeks before your wedding - 30% of invoice refunded
6 weeks before your wedding - 20% of invoice refunded
4 weeks before your wedding - No refund

What if you die?
If I die I can guarantee I will not be at your wedding - which would be super sad. However, Pixie’s Photography (to be honest, probably just my husband and my incredibly grief-stricken friends) will still supply you with coverage from 2 of my second shooters.
Okay, maybe not DIE, per say, but what if you're super sick?  
Please know that I take the responsibility of shooting your wedding extremely seriously, and wouldn't just "call in sick" without a very grave, serious reason behind it.  If that were to happen, we would find you a replacement photographer at the same skill level that I possess.  If this is something that concerns you, please contact me and we can chat!  I promise that this is a situation that we plan for carefully, and hope we never have to execute that plan!

When should we book you for our wedding?
ASAP. Since I can't "hold" dates or "pencil you in" dates are booked when...well, when they're booked. Most of my weddings contract me within a year of the wedding date, sometimes as close as two months prior, sometimes a full calendar year or more in advance.   It's easy to predict what will be popular weekends, but not always easy to predict when those weekends will book up!

We wish we could meet with you, but we don’t live in Pretoria. Is there an alternative?
The majority of our couples hire us without an in-person meeting. We are very quick, and very thorough, with emails and phone calls and are able to answer most questions in those ways.

My fiancÚ is uncomfortable having his picture taken. How can you help him on the wedding day? 
We are very calm, mellow people who tend to blend into the scene rather than bring attention to ourselves and our cameras. That, combined with our documentary style, will have you both used to us within the first half-hour of your getting-ready time. Most couples tell us it felt like we were just one of the gang, hanging out with everyone. The only time you'll really be aware of the cameras is during the family group photo and the creative portraits, and during this time we will guide you through everything. You can just be yourselves, and we will take care of the rest.

What do you do if we have an outdoor venue and it rains on our wedding day?
Most venues will offer you a rain plan with a backup indoor location. We easily adapt to any situation. Our favourite wedding photos have a lot more to do with your personalities and your chemistry as a couple, than what kind of background you're standing in front of. If you are happy and in love, that will show in your photos. We see rain as a fun, adventurous twist that usually brings laughter and spontaneity.

If we're running late, will you stay later than you were scheduled?
Surely! I do have an overtime rate and it goes into effect only with your permission and approval that I continue coverage. I'll bill you for those hours after you return from your honeymoon. Overtime includes everyone working at the event, which would be myself and my second photographer. 

Do you offer discounts for off-season or non-Saturday events?
Occasionally discounts are available but are based on time of year, my travel schedule, and availability. If you have concerns about your budgetary needs, please contact me and let me know. 

Do we need to feed you at the reception?
It would be really kind if you did. Feeding us ensures I stay cheerful, mobile, and that I don't faint from starvation, or end up eating a stale chocolate bar that's been in my camera bag since 2009. I prefer to be fed when you are fed, not afterwards, because when you're eating you're not at your most photogenic. And when you're done, I want to be done as well to continue your coverage.  We do bring our own food and water to weddings, but a hot meal is always a lovely treat during a long work day!

Can our family and friends take pictures with their cameras?
Of course they can and it doesn't bother me in the least bit! I do request they not swarm the family photographs right away because I'd prefer all eyes facing me in your images, but I don't mind at all if they snap away from the background. I don't allow family or friends to come along for the bridal images or the images of you two alone for privacy purposes and because, frankly, other people can be distracting! I welcome other cameras during dancing, cake cutting, and other events just ask politely if people could please not push me out of the way and respect my presence.

Engagement session FAQ

When can we expect to see our photos from our engagement session?
Post production for engagement sessions are completed 2-3 weeks after the date of the shoot.

When should we do our engagement session?
We encourage you to do your engagement session as soon as possible. The latest we suggest is at least ten weeks prior to the wedding date due to the time necessary to post produce each image (2-3 weeks).

Can we schedule our engagement session for the weekend?
Because most weddings occur on weekends, we typically do not shoot engagement sessions on weekends. If you can only do your engagement session on a weekend, we can tentatively schedule your engagement session on a weekend; however, if a wedding is scheduled for that weekend later on, we will have to reschedule your engagement session. There will also be an additional charge for weekend engagement sessions (R350) because the few weekends we have free, we spend with our families. We also like to shoot on weekdays because locations are typically less crowded.

How many images do you typically deliver from and engagement session?
We typically deliver anywhere from 20-40 images per 1-hour engagement shoot.

When and where can we view our engagement pictures?
Your engagement session images will be completed no more than 3 weeks after the date of the shoot. If you require the images to be completed prior to 2 weeks after the date of your shoot, a rush edit fee of R350.00 will be charged.