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FAQ

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Do you edit all of our photographs?
Yes, I do! Every image that you receive has been edited one at a time.

Where do you live and how far will you travel? 
I live in Riviera, Pretoria. Shoots in Gauteng have a traveling fee of R5 per km (to destination only). I am also very comfortable traveling for shoots. Travel is billed very simply - if airfare and hotel and rental car are needed, all you are responsible for is a direct reimbursement for the charges. 

Have you shot at my venue / location before?
I have shot at loads of venues and locations, so there is a good chance that we have. However, if i have not, I will get to the venue early on the day of and be sure to perform a thorough walk-through to scout out the best photography locations. I also do extensive online research prior to the shoot!

Do you also provide video services?
Yes, but only for weddings.

Can some of our photos be delivered in both black & white and colour? 
They most definitely can!  

How long does it take before we receive our products and photographs?
Online galleries are posted within 2 to 3 weeks of the shoot date, and this is when your digital files are released as well. If you have printed proofs in your collection, they are available three weeks after your gallery goes live. Upon final approval of album designs, most albums are ready for delivery within three weeks. 

Are our digital files watermarked?
They are not.  The high resolution files do not bear any watermarks. I do however ask that you use the low resolution watermarked files for Facebook, Instagram and other social media.

Do we get the copyright of the images?
Many photographers include a "copyright release" in their contracts, which generally just means the same as a release to have your images printed by yourself, or any lab you choose.  That's not the same as obtaining copyright!  Copyright simply means that I am the creator of the images, and I "own" the copyright.  Selling or obtaining "the copyright" is not possible, but you will have the ability to print and share your images as much as you'd like!

Do we receive the raw, unedited files?
The raw, unedited files aren't available for viewing or purchase. This is very much like asking your caterer to give you the leftover ingredients used to make your dinner! The images selected for editing and final delivery reflect my very high standards and everything else isn't archived in the studio. Please rest assured that any images not delivered truly were not meant to be part of any collection!  We do not cull to meet a certain number of delivered images, so every viable image is edited carefully and delivered.

Can we see the outtakes and all of the images that didn't make the "final cut"?
The images delivered to you are very loosely edited, taking out only eyes-closed, flash-didn't-fire, person-walked-in-front-of-the-lens true outtakes. If there are a handful of images of you together with your mom laughing, for example, I'm going to include everything that isn't an absolute duplicate and so forth. The images not selected aren't archived and therefore aren't available. 

What will my album look like once it's completed?
With the fresh, modern books I design, the images are printed directly onto the pages, much like in a coffee table book you'd buy at the bookstore. I try to keep the designs clean and class

What is this "online gallery" you talk of?
The online gallery is a private, password protected website where all of your photographs will be placed online for you and your family and friends to view. All you have to do is provide the password to anyone who you want to be able to view the images. It's also the way we deliver your photoshoot digital files.  You'll have a download option with a PIN, and can begin downloading the second you receive the gallery!

Do you offer engagement sessions?
Yes, I do! I love engagement sessions and offer them for free with most of my wedding packages! Please take note that most engagement sessions have to be done Tuesday-Thursday because of a heavy wedding schedule, but there's occasionally Friday, Saturday and Sunday availability. Sessions are photographed either in the Pretoria area. I'm available to travel elsewhere for your engagement session (and would love to!); certain travel rates may apply to areas outside my usual geographic location. The sessions are generally shot at 4pm during the winter months, and 5pm in the summer months. If you have any questions about your engagement session, please don't hesitate to contact me!

How would you describe your style of photography?
I shoot in a very natural, journalistic style. I'm very hands-off and unobtrusive in my coverage; I do believe that there is a time and place for gorgeous, casually posed images. So while I won't stop you and make you pose while tickling your kids, I'd like some time during the shoot to create some formal posed shots as well.  I also believe strongly in preserving all of the details of events; from your cake to your shoes, so my work is very flush with detail images. My images of the guests at the event are almost 100% journalistic and I won't stop entire tables at the reception and make them pose for "table shots." I prefer instead to capture them laughing, smiling, dancing, drinking, and having a great time.   

Do you take posed family photos at events?
Absolutely. I strongly believe in those family images, as they're records of your entire family at an important time in their history together.

Can we provide you with a "shot list" or "must take pictures"?
I don’t mind at all. But please understand that I can’t always guarantee that every shot on your list will be taken.

How long have you been in business?
I've been in business since 2007. I am always deeply honoured when I'm asked to document a wedding or capture some precious memories for a family; and I take that responsibility very seriously.

Can you hold a date for me?
I'm so sorry, but I can't hold the date or pencil you in. To be fair to everyone I can't "hold" a date without a deposit. I accept bookings on a first come/first served basis. 

Can we pay you part of the amount after the photo shoot?
I do require full payment before the event.  If you have any concerns about the payment schedule, I'd love to chat with you about them!

If I need to cancel my photo shoot, is the deposit / retainer fee refundable?
The deposit fee/retainer fee is non-refundable. The deposit guarantees that I'll hold the date exclusively for you and once you've signed the contract I do turn down all other shoots for that time frame. 

Cancellation refunds as follows:
50% of your invoice is non refundable under any circumstances. Additionally the following cancellation fees apply. Percentages are based on the full invoice amount:
6 Weeks before your shoot - 50% of your invoice refunded
4 Weeks before your shoot - 30% of invoice refunded
3 weeks before your shoot - 20% of invoice refunded
2 weeks before your shoot - No refund

What if you die?
If I die I can guarantee I will not be at your event - which would be super sad. However, Pixie’s Photography (to be honest, probably just my husband and my incredibly grief-stricken friends) will still supply you with coverage from one of my second shooters.

Okay, maybe not DIE, per say, but what if you're super sick?  
Please know that I take the responsibility of shooting your event extremely seriously, and wouldn't just "call in sick" without a very grave, serious reason behind it.  If that were to happen, we would find you a replacement photographer at the same skill level that I possess.  If this is something that concerns you, please contact me and we can chat!  I promise that this is a situation that we plan for carefully, and hope we never have to execute that plan!

When should we book you for our wedding, event, family shoot, etc?
ASAP. Since I can't "hold" dates or "pencil you in" dates are booked when...well, when they're booked. It's easy to predict what will be popular weekends, but not always easy to predict when those weekends will book up!

We wish we could meet with you, but we don’t live in Pretoria. Is there an alternative?
The majority of our couples hire us without an in-person meeting. We are very quick, and very thorough, with emails and phone calls and are able to answer most questions in those ways.

My better half is uncomfortable having his picture taken. How can you help him on the day of the shoot? 
I am a very calm, mellow person who tends to blend into the scene rather than bring attention to myself and my cameras. That, combined with my documentary style, will have your better half used to me within the first few minutes of your shoot. Most families tell me it felt like I was just one of the gang, hanging out with everyone. The only time you’ll really be aware of the camera is during the family group photo and the creative portraits, and during this time I will guide you through everything. You can just be yourselves, and I will take care of the rest.

What do you do if we have an outdoor venue and it rains on the day of our shoot?
I easily adapt to any situation. My favorite photos have a lot more to do with your personalities and your chemistry as a couple or family, than what kind of background you’re standing in front of. If you are happy and in love, that will show in your photos. We see rain as a fun, adventurous twist that usually brings laughter and spontaneity. The only time that we may need to keep in touch is if theres a thunder storm on the day of your shoot.. but even this I can work around

If our event is running late, will you stay later than you were scheduled?
Surely! I do have an overtime rate and it goes into effect only with your permission and approval that I continue coverage. I'll bill you for those hours after the event.

Do you offer discounts for off-season or non-Saturday events?
Occasionally discounts are available but are based on time of year, my travel schedule, and availability. If you have concerns about your budgetary needs, please contact me and let me know. 

Do we need to feed you at the reception or event?
It would be really kind if you did. Feeding me ensures I stay cheerful, mobile, and that I don't faint from starvation, or end up eating a stale chocolate bar that's been in my camera bag since 2007. I prefer to be fed when you are fed, not afterwards, because when you're eating you're not at your most photogenic. And when you're done, I want to be done as well to continue your coverage.  We do bring our own food and water to weddings, but a hot meal is always a lovely treat during a long work day!

Can our family and friends take pictures with their cameras?
I do request they not swarm the family photographs with cameras and smartphones because I'd prefer all eyes facing me in your images.

Can you just snap a few images and/or give us the RAW files?
9 times out of 10, the answer will be no for both. If you are looking for a mini session, always ask if I have a mini event coming up.
RAW files. To explain why we say no, I’ll explain what they are first. Most photographers use a setting that keeps the image at it’s highest quality, called RAW files. They are essentially like undeveloped film. Unless you have a way to view them with special software (think dropping film off at a photo lab), they’re useless to you. Plus, it’s like going to order an amazing cake from a bakery…like the wicked intricate Pinterest cake with layers and flowers that is stunning…but you ask them to give you just the cake layers. You picked the bakery and the cake because of the finished product, that’s what you should hope to get. Let us do all the work for you!

Address

164 Rose street, Riviera,
Pretoria, Gauteng

Contacts

Email:
info@pixiesphotography.co.za
Phone:
062 377 6778